Frequently Asked Questions

You may book a free virtual chat with one of our stylists, and we’ll help you find your perfect match.

If you prefer to compare shades at home, our Clipfit Color Ring is also a great option.

Your topper or wig will arrive unstyled. This is completely normal — all pieces need a bit of shaping and styling to blend naturally with your bio hair.

If you'd like guidance, you can book an intro styling consultation where we’ll walk you through how to bring your piece to life and make it feel like you. Once the base size, length, and color are right, styling is the final step that makes everything come together.

Some insurance providers offer partial or full coverage for wigs, but it varies by company and policy. The best place to start is by asking your insurance provider if they cover a “cranial prosthesis” — that’s the term insurers use for a wig worn due to medical hair loss.

A prescription from your doctor using the term “cranial prosthesis” or “medical hair prosthesis” can also help when submitting a claim.

We don’t work directly with insurance companies, but you can use your Dimples receipt to request reimbursement. Just let us know if you plan to file a claim so we can ensure your paperwork is set up correctly.

Unfortunately, discount codes can’t be combined. Each order can only use one code at a time.

For daily wear, many women find it helpful to have two pieces in the same style and color. Rotating them keeps each one fresher, gives you something to wear while the other is being washed and air-dried, and helps extend the overall lifespan of both.

It also gives you peace of mind if something unexpected happens — a styling mishap, a tangle that needs extra care, or a color correction that doesn’t go as planned. Because certain colors can sell out and may take several months to restock, having a second piece can be reassuring.

It depends on what you want day-to-day.

If you love a natural finish, want the freedom to restyle your hair with heat tools, and enjoy versatility, human hair may feel more like you. It gives you room to switch up your look whenever you want.

If you prefer something low-maintenance with a set style that stays put — even in humidity — synthetic hair can be a great match. It’s more affordable, easy to care for, and holds its shape beautifully.

It depends on the level of hair loss you’re experiencing.

Full wigs are typically the best choice for women with little to no hair — including those with alopecia universalis or going through medical treatments.

If you have partial thinning on the top or crown and still have bio hair to blend with, a topper may feel more natural. Our toppers come in a range of base sizes, so you can choose the coverage that fits your exact needs.

Both French tops and mono tops are fully hand-tied, but they’re built a little differently.

A French top has an extra layer of material that hides the knots completely, so when you part the hair, the scalp looks smooth and very natural. Because of that extra layer, it can feel a bit warmer.

A mono top is also hand-tied, but if you look closely, you may see tiny knots at the part. The trade-off is that mono tops are lighter and more breathable — perfect if you prefer something airy and comfortable for daily wear.

A hand-tied wig or topper is made by knotting each strand of hair into the base by hand. This creates a lighter, cooler, and more breathable piece with lots of styling freedom — you can part it almost anywhere, add volume, and in many cases wear it up without exposing the base.

A machine-made (wefted) piece is more affordable, but it’s constructed with sewn wefts. This means it’s heavier, warmer, and you can only part the hair where there are no tracks. If you try to part or style up high, the wefts may show.

Delivery times depend on where you live.

Orders within the U.S. usually arrive within 5–7 business days, while international deliveries can take 7–16 days.

Your confirmation email will include full tracking details so you can follow your order every step of the way.

Yes — we ship worldwide. International shipping costs are calculated at checkout based on your location.

If you need to make a return, you can begin the process here.

Our prices do not include VAT. When you enter your shipping address at checkout, you’ll see the estimated VAT, customs fees, or import taxes for your order. Because our store is based in the U.S., these charges are collected by your local customs office, not by Dimples.

If you’re eligible to reclaim VAT, you can do so directly through HMRC using your order receipt.

It’s best to take your wig or topper off before bed. Night-time movement against a pillow can cause friction, which leads to tangling, shedding, and shortened lifespan over time.

If you prefer to sleep in hair, consider using an older or synthetic piece just for bedtime, and pair it with a silk pillowcase to reduce friction.

It’s best not to. Shower pressure, hot water, chlorine, and salt water can all damage your piece. Heat and strong water flow can loosen knots or alter color, and swimming can dry out the hair and shorten its lifespan.

To keep your wig or topper in its best condition, remove it before showering or swimming.

Proper storage helps your wig keep its shape and stay looking its best.
For Remy human hair, you can store it on a wig block, a wig stand, or in its box inside a hair net. You can also place it in a bag, but keep in mind that you may need to restyle it afterward.

For synthetic wigs, avoid storing them in a bag — they can develop bends or creases (called “cold-set”) that are difficult to remove. Instead, keep synthetic pieces on a wig stand, in a wig box, or on a block.

If you’re traveling, the original box your wig arrived in is a great way to protect it. Packing it the same way it came — secured in a hair net — will help maintain its style.

Yes — but only in certain ways. Human hair wigs and toppers can usually be toned or darkened, but we don’t recommend bleaching or lightening them. The hair has already been processed, and going lighter can make the strands dry or fragile.

For the best results, any color work or customization should be done by a licensed stylist who has experience working with wigs and toppers. If you’d like guidance, you can reach out to us or connect with one of our VIP Salon Partners for support.

We don’t recommend highlighting a human hair wig or topper. Lightening the hair can shorten its lifespan and make the strands more fragile.

If you’d like to add dimension, lowlighting with an experienced professional is a much safer option and keeps the hair looking healthy.

It depends on the type of synthetic hair you have.

If your piece is regular synthetic, avoid heat tools — they can melt or damage the fibers. It’s also best to stay away from strong heat sources like ovens or open steam.

If your synthetic wig is labeled High Heat, you can style it with heat tools, but always follow the recommended temperature guidelines.

For Remy human hair, heat tools are fine as long as you use moderate temperatures, just like you would with natural hair. High heat can dry the hair out, so gentle, low-to-medium settings are best. And remember — human hair often looks beautiful air-dried with minimal effort.

For High Heat synthetic hair, we recommend staying between 130–180°C (260–360°F). This range keeps the fibers safe while still allowing you to smooth, curl, or shape the hair.

Layered styles tend to pick up flicks or bounce quickly when blow-dried, while longer, straighter styles may need a bit more control. In those cases, a straightener on a low-to-medium setting — paired with our Dimples Revitalizing Mist — can help you achieve a sleek finish without over-heating the fibers.

You can follow our step-by-step topper application tutorial here: How to Apply a Topper Tutorial

In most cases, no. Based on feedback from many topper wearers, the clips typically do not set off metal detectors or cause any issues during security checks.

If you ever feel unsure, you can always request a supervisor or ask for a private screening with a companion of your choice for added peace of mind.

Dimples Remy hair is sourced from both Chinese and Indian individuals. We take great care to ensure the quality and origin of our hair, providing you with a premium product you can trust.

Yes — Dimples is a long-standing, family-founded company. We began in 1968 in Manchester, England, and expanded to Los Angeles in 2014.

For over five decades, we’ve been dedicated to creating high-quality wigs and toppers for women experiencing hair loss.